INFORMATION
Returns & replacements
Prelaunch information. Final policy wording is being prepared. Ordering remains closed while these terms are finalized.
01
Problems with an order
If a package arrives damaged or a lot does not match its report, contact support@sequonbio.com with the order number, lot number and photographs.
02
Opened products
Do not return material without contacting support. Return and replacement terms will be provided before ordering opens.